HIGSL is a modern technologically advanced Contact
center managed by well-experienced senior management
team. The total work experience of the senior
management is greater than 100 years. It is equipped
with the latest technology mostly from Avaya.
End-to-end IPLC connectivity
to US PSTN network through transatlantic
fiber optic cable systems
Current seating capacity of 225 seats
scalable at a notice of 120 days
Facilities sprawling over an area of
25000 sq ft
All support systems and processes maintained
on a - mission critical basis
HiGSL has a defined methodology and escalation
procedure for all known and periodic faults.
Infrastructure - Critical
for Outsourcing
Location at Global Business
Park, Gurgaon
Current seating capacity of 225 seats scalable
at a notice of 120 days
Facilities sprawling over an area of 25000
sq ft
All support systems and processes maintained
on a - mission critical basis
Captive Power Generation to provide 24/7
backup power
All systems connected to UPS systems
Dedicated UPS system for Servers and Telecom
Equipment
Central Fire Detection and Alarm Systems
Design Features
Conceived, designed and managed
as world-class facility
Being managed by Johnson Controls
Minimum 50% redundancy for all support
systems
Support systems and processes on mission
critical basis
Redundant power, water supply and fire
systems
Power
Fully self reliant
Stable captive power supply from Diesel
Generators
Battery and UPS backup for all critical
supplies
Fire Safety
Regular fire exercises/drills
Central Fire Detection and Alarm System
Sprinkler and hydrant system
Hand held fire extinguishers
Fault Tolerance
Disaster management process
in place and widely disseminated for every
foreseeable eventuality
Manager on the spot to initiate recovery
without waiting for intervention
Redundancy built into
all systems to maintain functionality in
the event of breakdown Redundancy built
into all systems to maintain functionality
in the event of breakdown
Each disaster management process periodically
rehearsed and audited
